Student Development Representative

palmbeachstate; Boca Raton (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Tuition fee waiver

Tuition reimbursement

Degree recognition award

Educational leave

Health and wellness benefits

Job summary

Palm Beach State College is seeking a Student Development Representative to assist prospective and current students in a centralized advising support center. You will use technology to enhance processes, promote outreach and retention, and support enrollment services across campus locations.

Responsibilities include greeting guests, managing student success platforms, assisting with advising applications, and scheduling appointments with advisors.

Qualifications

• High school diploma or GED.
• One year of related experience.
• Knowledge of Microsoft Office Professional or similar applications.
• Ability to deliver a high level of customer service.

Responsibilities

• Welcomes guests and provides assistance; explains rules and procedures to students and prospective/ current students.
• Maintains access to student success platforms and supports data reporting needs.
• Supports the academic advising’s third‑party applications and software.
• Assists students in person, by phone, email, and online chat; responds to voicemails.
• Enters student information into databases and assists with applications and registration portals.
• Reviews documents for completeness and accuracy; makes referrals as needed.
• Logs and updates service requests; escalates inquiries when appropriate.
• Schedules appointments with advisors and attends meetings/trainings.
• Backs up other staff duties as necessary.

Skills

Customer service

Attention to detail

Time management

Verbal and written communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for assisting prospective and continuing students with student development services in a centralized advising support center. Utilizes technology and innovation to enhance processes, and promotes outreach and retention of students. Performs a variety of receptionist, clerical, record keeping and miscellaneous duties in support of student development departments college wide. May be required to work a fluctuating schedule, including nights, weekends, and other campus locations.

What a day of a Student Development Representative looks like:

• Welcomes guests to the department and provides assistance as needed. Answers inquiries, explains College rules, requirements, and procedures to prospective and current students pertinent to student support programs and services.

• Maintains user access to, and data integrity of the student success platforms. Maintains the system and supports academic advising services’ data and reporting needs.

• Provides support and assistance with technical functions of academic advising’s third‑party applications, products, and software.

• Assists students with issues utilizing a variety of formats such as in person, phone, email, and online chat. Answers inbound calls from new and existing students. Responds to voicemails in a timely manner.

• Enters student information into the appropriate database and assists students with application and registration portals.

• Searches student records for required or missing information. Reviews documents for completeness and accuracy. Makes appropriate departmental referrals.

• Provides current information on College and departmental services and programs. Accurately logs and updates service requests. Escalates a customer inquiry or problem to the next level of response when appropriate.

• Responds to appointment requests and schedules student appointments with the appropriate advisor.

• Attends meetings and trainings, as requested, and maintains current knowledge of all programs and systems.

• Acquires knowledge of other staff duties and serve as a backup as necessary.

• Performs other job‑related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• High school diploma or GED

• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar application

Skilled in:

• Delivering a high level of customer service

• Attention to detail while maintaining effective time and task management

Ability to:

• Use independent judgement to understand the logistics of available timeslots to book appointments

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

• Work in a variety of settings to deliver services to students without a decrease in performance

• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Must complete FERPA training within 30 days of employment

• Some periods throughout the year will require extended work hours including nights, weekends, and college closures

Work Environment and Physical Demand - Frequency

• Reach and grasp objects. - Hourly
• Stoop, bend, kneel, crouch, or crawl. - Occasionally
• Stand for extended periods of time. - Daily
• Use of video display terminal. - Hourly
• Use of manual dexterity and fine motor skills. - Daily
• Communicate information verbally. - Hourly
• Communicate information in writing. - Hourly
• Receive and understand information through oral and written communication. - Hourly
• Proofread and check documents for accuracy. - Hourly
• Work a fluctuating work schedule. - Occasionally

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions, and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $16.51 hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled with an initial review date of September 7, 2026.

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.

• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

• Professional Development: Leadership programs, professional learning workshops, and more.

• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Application Deadline

This position is open until filled