Test Center Representative

palmbeachstate; Boca Raton (FL); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Remote or hybrid opportunities

Tuition fee waiver at PBSC

Tuition reimbursement

Education benefits: tuition waiver &教育

Health and wellness programs

Professional development

Retirement plan

Job summary

Palm Beach State College is seeking a Test Center Representative to administer tests, score materials, and train placement testing staff. The role requires handling inquiries, troubleshooting minor issues, and ensuring security of exams, with a fluctuating schedule including nights and weekends.

Responsibilities include setting up tests, scoring, submitting results, and assisting students with testing software while maintaining confidentiality and policy compliance.

Qualifications

• High school diploma or GED with additional training related to the position.
• One year of related experience.
• Knowledge of Microsoft Office Professional or similar application.
• Attention to detail while maintaining effective time and task management.
• Ability to communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service.
• Regular physical attendance required.

Responsibilities

• Sets up tests according to established protocol. Monitors the administration of various tests. Scans, scores and electronically submits test scores.
• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
• Provides students with disabilities with reading and scribe services.
• Welcomes and assists persons who come into the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

Skills

Microsoft Office

Attention to detail

Communication skills

Customer service

Education

High school diploma or GED

Job description

Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for administering various tests, scoring and processing related materials. Conducts training for placement testing and responds to inquiries. Identifies and troubleshoots minor technical issues during the testing process as per established policies. Position requires the ability to work a fluctuating schedule, including nights and weekends.

What a day of a Test Center Representative looks like:

• Sets up tests according to established protocol. Monitors the administration of various tests. Scans, scores and electronically submits test scores.

• Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures.
• Directs students to proper portions of testing software and addresses minor problems.
• Ensures security and confidentiality of State, national, and college tests and records, scoring procedures and data collection and reporting.
• Provides students with disabilities with reading and scribe services.
• Welcomes and assists persons who come into the department.
• Provides administrative support to the department.
• Performs other job-related duties as assigned.

We’d love to hear from you if you have the following:

Education and Experience:

• High school diploma or GED with additional training related to the position
• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar application

Skilled in:

• Attention to detail while maintaining effective time and task management

Ability to:

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

Work Environment and Physical Demand:

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions, and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $16.51 hourly; however, the offer may vary based on the candidate’s education and experience.

This position is open until filled with an initial review date of September 8, 2026.

Wait, there is more!

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.

• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

• Professional Development: Leadership programs, professional learning workshops, and more.

• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.