IT Service Desk & Remote Support Specialist

Prospect Infosys Inc; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Prospect Infosys Inc seeks an IT support professional to handle call center duties, AD management, iOS device setup and deployment, and remote assistance. The role involves printer administration, hardware deployment, and handling ServiceNow tickets with a focus on customer care and administrative support.

Experience in IT call centers and familiarity with Teams, VPN, and network basics are beneficial. Physical lifting of up to 50 pounds is required for onsite hardware responsibilities.

Qualifications

• IT Call Center experience preferred.
• Must be able to lift at least 50 pounds.

Responsibilities

• Printer administration and troubleshooting: manage server print queue and local queues.
• Active Directory management: navigate OUs, look up attributes, reset passwords, unlock accounts.
• iOS management, support, and deployment: setup devices, reset iTunes accounts, manage VPN, LTE, WiFi.
• Application troubleshooting: address compatibility settings.
• Remote support: MSRA, RDP, Teams.
• Hardware deployment and ServiceNow ticket management: create and assign tickets.

Skills

Call Center Administration

Customer Care

Administrative Assistance

Tools

ServiceNow

RDP

MS Teams

Job description

Prospect Infosys Inc seeks an IT support professional to handle call center duties, AD management, iOS device setup and deployment, and remote assistance. The role involves printer administration, hardware deployment, and handling ServiceNow tickets with a focus on customer care and administrative support.

Experience in IT call centers and familiarity with Teams, VPN, and network basics are beneficial. Physical lifting of up to 50 pounds is required for onsite hardware responsibilities.