In-Office IT Service Desk Pro: World-Class Support

Barry-Wehmiller Companies Inc.; Green Bay (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Barry-Wehmiller, a global engineering and manufacturing technology leader, seeks an IT Service Desk Analyst to deliver exceptional internal support across PCs and mobile devices. You will resolve incidents, deploy PC images, and communicate effectively via in-person, phone, email, or remote channels.

This office-based role emphasizes world-class customer service, rapid issue resolution, and collaboration with a global team to ensure secure, up-to-date systems and satisfied internal customers.

Qualifications

• Customer service and technical troubleshooting experience required.
• Strong written and verbal communication skills essential.
• Basic IT knowledge and familiarity with PC/hardware/software.
• A+ certification is preferred but not required.

Responsibilities

• Provide world class IT support to internal customers.
• Respond to incident tickets and deliver first-level resolution.
• Migrate and deploy PCs and PC images.
• Collaborate with the global IT support team for timely resolutions.
• Document resolutions in the incident history and update knowledge base.

Skills

Customer service

Troubleshooting

Communication skills

IT knowledge

Education

Associate degree in IT or related field

A+ certification desired

Tools

Ticketing system

Remote support tools

PC imaging/deployment

Job description

Barry-Wehmiller, a global engineering and manufacturing technology leader, seeks an IT Service Desk Analyst to deliver exceptional internal support across PCs and mobile devices. You will resolve incidents, deploy PC images, and communicate effectively via in-person, phone, email, or remote channels.

This office-based role emphasizes world-class customer service, rapid issue resolution, and collaboration with a global team to ensure secure, up-to-date systems and satisfied internal customers.