IT Service Desk Coordinator - Fast, Customer-Focused Tech Support

Heartland Business Systems, LLC.

Columbia Township, Northern (MO, KY)

Hybrid

USD 40,000 - 60,000

Full time

4 days ago

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Benefits offered by this job

Competitive Compensation Package

Growth Opportunities

Work Life Balance

Community Involvement

Personal Development

Employee and Family Celebrations

Green Initiatives

Personal Time Off

Recognition and Awards

Job summary

Heartland Business Systems is seeking an IT Service Desk Coordinator to be the first point of contact for clients, handling incoming calls, gathering details, performing basic troubleshooting, and routing unresolved issues to the proper technical teams.

The role focuses on documenting requests, prioritizing work, monitoring SLA compliance, and providing user support across Windows, macOS, ChromeOS, Apple and Android platforms, including Microsoft 365 admin tasks.

Qualifications

1+ year of IT support or service desk experience.
Basic knowledge of computer hardware, software, operating systems, networks.
Experience with MSP environments is preferred.
Familiarity with Microsoft 365 administration is a plus.

Responsibilities

Serve as the first point of contact for Service Desk requests via phone and email.
Gather issue details, assess impact, create tickets, and perform basic troubleshooting.
Route, prioritize, and dispatch tickets while maintaining SLA awareness.
Collaborate with IT teams and clients to resolve issues and set expectations.
Document resolution steps and update knowledge bases as needed.