IT Service Desk Pro — 24/7 Support (Contract)

Pride Global; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Pride Global is seeking an IT Help Desk Agent in Columbus, OH to serve as the first point of contact for end users seeking IT support. The role suits recent grads in a fast-paced technical environment, delivering excellent customer service and resolving issues via phone and live chat.

Responsibilities include troubleshooting technical issues, recording interactions in the ticketing system, and maintaining high satisfaction. Shift flexibility and Windows-based tech support are expected.

Qualifications

• High school diploma or GED required.
• 2–5 years of customer support experience in a technical or service desk environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Technical aptitude with the ability to troubleshoot enterprise software and hardware.
• Experience supporting Windows-based systems.
• Ability to work flexible shifts including weekends, holidays, or overtime when required.

Responsibilities

• Troubleshoot technical issues, resolve incidents, and document interactions in the ticketing system.
• Maintain high customer satisfaction by delivering timely IT support and clear communications.

Skills

Customer support

Communication

Problem solving

Multitasking

Windows support

Technical aptitude

Education

High school diploma or GED

Tools

Ticketing system

Job description

Pride Global is seeking an IT Help Desk Agent in Columbus, OH to serve as the first point of contact for end users seeking IT support. The role suits recent grads in a fast-paced technical environment, delivering excellent customer service and resolving issues via phone and live chat.

Responsibilities include troubleshooting technical issues, recording interactions in the ticketing system, and maintaining high satisfaction. Shift flexibility and Windows-based tech support are expected.