IT Help Desk / IT Customer Support (Open to Recent Grads)

Pride Global; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Pride Global is seeking an IT Help Desk Agent in Columbus, OH to serve as the first point of contact for end users seeking IT support. The role suits recent grads in a fast-paced technical environment, delivering excellent customer service and resolving issues via phone and live chat.

Responsibilities include troubleshooting technical issues, recording interactions in the ticketing system, and maintaining high satisfaction. Shift flexibility and Windows-based tech support are expected.

Qualifications

• High school diploma or GED required.
• 2–5 years of customer support experience in a technical or service desk environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Technical aptitude with the ability to troubleshoot enterprise software and hardware.
• Experience supporting Windows-based systems.
• Ability to work flexible shifts including weekends, holidays, or overtime when required.

Responsibilities

• Troubleshoot technical issues, resolve incidents, and document interactions in the ticketing system.
• Maintain high customer satisfaction by delivering timely IT support and clear communications.

Skills

Customer support

Communication

Problem solving

Multitasking

Windows support

Technical aptitude

Education

High school diploma or GED

Tools

Ticketing system

Job description

IT Help desk / Customer Support – Open to Recent Grads!

Location: Columbus, OH

Pay Rate: $23-25/hour

Contract: 6-12 months contract, possible to convert

Schedule: 24/7 environment (shift flexibility required)

We are seeking an IT Service Desk Agent to serve as the first point of contact for end users seeking IT support via phone and live chat. This role is ideal for someone who thrives in a fast-paced technical environment, enjoys solving problems, and is passionate about delivering excellent customer service.

• The IT Service Desk Agent will troubleshoot technical issues, resolve incidents efficiently, and document all interactions in the ticketing system while ensuring a high level of customer satisfaction.

Qualifications

• High school diploma or GED required


• 2–5 years of customer support experience in a technical or service desk environment preferred


• Strong customer service, communication, and problem-solving skills


• Ability to multitask and work efficiently in a fast-paced environment


• Technical aptitude with the ability to troubleshoot enterprise software and hardware


• Experience supporting Windows-based systems


• Ability to work flexible shifts including weekends, holidays, or overtime when required