IT Service Desk Manager - Onsite DC, Path to Perm, Cleared

Apex Systems; Washington (District of Columbia); On-site; USD 68,880 - 82,656; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee Assistance Program

Job summary

A technology services provider in Washington, DC is seeking a Service Desk Manager to oversee IT support operations. The candidate will lead a team, manage escalations, and ensure the resolution of incidents, requiring a bachelor's degree and 5 years of IT service experience. This full-time role offers a pay range of $50.00 to $60.00 per hour and requires the ability to obtain a security clearance.

Qualifications

• Minimum of five (5) years of experience in IT support services.
• CompTIA A+ or ITIL 4 certification required.
• Candidates must be US Citizens able to obtain security clearance.

Responsibilities

• Oversee Tier 1, Tier 2, and Tier 3 support operations.
• Manage service desk escalations and ensure customer satisfaction.
• Coordinate efforts of system administrators to resolve technical issues.

Skills

IT support services

Microsoft Service Admin

Microsoft 365

ServiceNow

Account management

Outgoing personality

Education

Bachelor’s degree in a relevant field

Job description

A technology services provider in Washington, DC is seeking a Service Desk Manager to oversee IT support operations. The candidate will lead a team, manage escalations, and ensure the resolution of incidents, requiring a bachelor's degree and 5 years of IT service experience. This full-time role offers a pay range of $50.00 to $60.00 per hour and requires the ability to obtain a security clearance.