Hybrid Service Desk Manager - Proactive UX Leader

TEKsystems; Washington (District of Columbia); On-site; USD 55,104 - 75,768; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave

Job summary

TEKsystems is looking for a proactive Service Desk Manager in Washington, DC, to manage a team and enhance service quality. This role involves overseeing daily operations for a team supporting approximately 600 users, emphasizing process improvement and executive-level interactions.

The ideal candidate will have over 5 years of experience in service desk management and a Bachelor's degree. The position offers a salary range of $40.00 to $55.00 per hour and requires candidates to be fully onsite.

Qualifications

• 5+ years of experience in a customer service or service desk management role.
• Experience with ticketing systems such as ServiceNow.
• Proof of managing daily operations in a hybrid Tier 1/Tier 2 environment.

Responsibilities

• Oversee the daily operations of the service desk team, ensuring coverage from 7 AM to 8 PM.
• Perform IT support tasks such as imaging machines and creating new user accounts.
• Identify opportunities for process improvements and encourage a proactive approach.

Skills

Service desk

Customer service

Ticketing system

Active Directory

Windows 10

ServiceNow

Office 365

Help desk management

Troubleshooting

Education

Bachelor’s Degree, General

Tools

ServiceNow

Job description

TEKsystems is looking for a proactive Service Desk Manager in Washington, DC, to manage a team and enhance service quality. This role involves overseeing daily operations for a team supporting approximately 600 users, emphasizing process improvement and executive-level interactions.

The ideal candidate will have over 5 years of experience in service desk management and a Bachelor's degree. The position offers a salary range of $40.00 to $55.00 per hour and requires candidates to be fully onsite.