IT Service Desk Intern - Paid, 20-40h/wk, Hands-On Tech

Midrex Technologies; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Midrex Technologies in Charlotte, NC offers a 2027 Summer Internship in IT that provides hands-on experience with a people-centric organization. The program is 20-40 hours per week, paid, and begins with an orientation in May, concluding in early August.

Interns will work on technical support, documentation, and asset management, gaining exposure to IT ticketing, knowledge articles, and computer provisioning while collaborating with a supportive team.

Qualifications

• Pursuing a degree in Information Technology, Computer Science or related field.
• Minimum 3.0 cumulative GPA.
• Basic knowledge of Windows OS, MS Office, and troubleshooting.
• Strong communication, problem-solving, and teamwork skills.

Responsibilities

• Technical Support – respond to tickets to resolve IT issues.
• Documentation – log incidents and create knowledge articles.
• Asset Management – assist with buildout and refreshing of computers.

Skills

Windows OS

MS Office

Troubleshooting

Communication

Problem-solving

Teamwork

Detail-oriented

Education

Pursuing Information Technology or Computer Science degree

GPA 3.0 or higher

Tools

Ticketing systems

Job description

Midrex Technologies in Charlotte, NC offers a 2027 Summer Internship in IT that provides hands-on experience with a people-centric organization. The program is 20-40 hours per week, paid, and begins with an orientation in May, concluding in early August.

Interns will work on technical support, documentation, and asset management, gaining exposure to IT ticketing, knowledge articles, and computer provisioning while collaborating with a supportive team.