IT Service Desk Student – Part‑Time Tech & Data Projects

EPRI; Charlotte (NC); On-site; USD 22,000 - 40,000; Part time

Job summary

EPRI is seeking an IT Service Student Employee in Charlotte, NC to assist the Service Desk and IT teams. You will troubleshoot desktops, laptops, mobile devices, and printers, providing user support by phone and in person.

The role offers a data-driven environment where students can apply analytics and automation concepts to real-world IT projects, including data migration initiatives. The position supports part-time hours during the school year, with full-time preference in the summer.

Qualifications

• Associate's degree or equivalent experience required.
• A combination of coursework and experience may substitute for the degree.
• Prior IT helpdesk exposure is a plus.

Responsibilities

• Assist Service Desk and IT units with user issues via phone and in person.
• Troubleshoot desktops, laptops, mobile devices, and printers.
• Log requests and incidents, track to resolution within SLA.
• Provide end-user training and orientation as needed.
• Act as customer service advocate to resolve conflicts.

Skills

Windows workstations/servers

LAN troubleshooting

LAN fundamentals

Voice communication equipment

Microsoft Office Suite

Internet technologies

Customer service mindset

Time management

Clear verbal and written communication

Education

Associate's degree in Information Technology or related field

Tools

Cisco WebEx

Microsoft Office Suite

Job description

EPRI is seeking an IT Service Student Employee in Charlotte, NC to assist the Service Desk and IT teams. You will troubleshoot desktops, laptops, mobile devices, and printers, providing user support by phone and in person.

The role offers a data-driven environment where students can apply analytics and automation concepts to real-world IT projects, including data migration initiatives. The position supports part-time hours during the school year, with full-time preference in the summer.