Intern - IT Service Desk

Midrex Technologies; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Midrex Technologies in Charlotte, NC offers a 2027 Summer Internship in IT that provides hands-on experience with a people-centric organization. The program is 20-40 hours per week, paid, and begins with an orientation in May, concluding in early August.

Interns will work on technical support, documentation, and asset management, gaining exposure to IT ticketing, knowledge articles, and computer provisioning while collaborating with a supportive team.

Qualifications

• Pursuing a degree in Information Technology, Computer Science or related field.
• Minimum 3.0 cumulative GPA.
• Basic knowledge of Windows OS, MS Office, and troubleshooting.
• Strong communication, problem-solving, and teamwork skills.

Responsibilities

• Technical Support – respond to tickets to resolve IT issues.
• Documentation – log incidents and create knowledge articles.
• Asset Management – assist with buildout and refreshing of computers.

Skills

Windows OS

MS Office

Troubleshooting

Communication

Problem-solving

Teamwork

Detail-oriented

Education

Pursuing Information Technology or Computer Science degree

GPA 3.0 or higher

Tools

Ticketing systems

Job description

Job Details: Job Location: Corporate Office - Charlotte, NC 28208, Position Type: Internship, Education Level: High School, Job Shift: Day, Job Category: Information Technology, At Midrex, you will do work that matters alongside people who believe you matter. The work won’t be easy, but it will be worth it. You’ll be part of a great team with plenty of autonomy to bring out your best.

Since 1987, Midrex has been the world leader in direct reduction technology, offering the best proven method for decarbonization in the iron and steel industry available today. Our rapid growth is transforming the steel industry and our planet. And none of it would be possible without our people, who bring vision, compassion, and extraordinary expertise to this work every day. So, if you’re looking to do big work in a small-team environment, Midrex is just the place for you.

Qualifications:

Position Summary: Internship Program Overview - Midrex’s 2027 Summer Internship Program offers an immersive assignment to undergraduate and graduate students, enhancing their understanding of the business world through valuable, hands-on experience with a people centric organization. Midrex offers a 20-40 hour per week, paid internship that begins with an orientation in May and concludes in early August.

Supervisory Responsibilities:

N/A

Duties/Responsibilities:

The internship will consist of a tiered ticketing-based assignments to broaden learning, experience, organizational knowledge and business acumen. Potential Areas of Learning:

• Technical Support – Respond to teammate generated tickets to resolve basic IT issues.
• Documentation – Log and track incidents and resolutions in the IT ticketing system, creating knowledge articles for future use.
• Asset Management – Assist with the buildout, repair and refreshing of computers based on specific teammate needs.

Skills/Abilities:

Required:

• Basic knowledge of Windows operating systems, Microsoft Office Suite, and general troubleshooting practices.
• Strong communication, problem-solving, and organizational skills.
• Eagerness to learn, attention to detail, and the ability to work well in a team environment.

Education and Experience:

• Pursuing a degree in Information Technology, Computer Science or a related field.
• Minimum 3.0 cumulative GPA

Travel Requirements:

0%

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Other duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Midrex is an equal opportunity employer and is committed to providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with all applicable laws. In compliance with the Americans with Disabilities Act, Midrex will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the People and Culture department.