IT Service Desk Intern: Launch Your Tech Support Career

Granger Construction; Lansing (AR); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Paid internship

Job summary

Granger Construction is seeking an IT Service Desk Intern to gain hands-on experience supporting employee technology, creating and routing IT tickets, and assisting with password resets and device deployments.

You will work with laptop and mobile deployments, document common issues, and learn ITIL concepts while collaborating with a team in a dynamic construction environment. This paid internship begins January 2027 as a part-time role before transitioning to full-time during the summer.

Qualifications

• Pursuing a bachelor's degree in Information Technology, Computer Science, Cybersecurity, MIS, or related field.
• Strong interest in information technology, technical support, and customer service.
• Excellent verbal and written communication with the ability to explain technical concepts to non-technical users.
• Strong organizational and time management skills.
• Proactive problem-solving and a willingness to learn; ability to work independently and in a team.
• Attention to detail and commitment to providing exceptional customer support.

Responsibilities

• Provide first-level IT support for employee technology issues and service requests.
• Create, update, categorize, and route tickets in the ITSM platform.
• Assist with password resets, account unlocks, and basic access requests.
• Support laptop, desktop, mobile device, and peripheral deployments.
• Perform workstation setup, imaging, and equipment preparation for new hires.
• Assist with hardware inventory tracking and asset management activities.
• Document common issues and contribute to knowledge base articles.
• Monitor ticket queues and ensure requests are properly assigned and updated.
• Provide courteous, professional customer service via phone, email, Teams, and walk-up support.
• Escalate complex issues to senior Service Desk staff or specialized IT teams.
• Assist with Microsoft 365 support (Outlook, Teams, OneDrive, Office apps).
• Support technology rollouts, upgrades, and testing activities.
• Participate in continual service improvement initiatives and process documentation.
• Learn and apply ITIL principles related to Incident Management and Request Fulfillment.
• Assist with reporting and analysis of Service Desk metrics and ticket trends.
• Maintain confidentiality and adhere to cybersecurity standards.
• Shadow senior analysts to develop troubleshooting and customer service skills.
• Support office and jobsite technology needs as assigned

Skills

IT support

Customer service

Communication skills

Problem-solving

Team collaboration

Education

Pursuing Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Ticketing systems

ITIL familiarity

Job description

Granger Construction is seeking an IT Service Desk Intern to gain hands-on experience supporting employee technology, creating and routing IT tickets, and assisting with password resets and device deployments.

You will work with laptop and mobile deployments, document common issues, and learn ITIL concepts while collaborating with a team in a dynamic construction environment. This paid internship begins January 2027 as a part-time role before transitioning to full-time during the summer.