IT Service Desk Intern: Hands-On IT in Houston

Precision Drilling; United States; In loco; USD 21.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Work-life balance

Personal development

Networking events

Career development seminars

Afternoons off before long weekend

Descrizione del lavoro

Precision Drilling is offering a summer IT Service Desk Intern program. The intern will gain hands-on experience in imaging and configuring computers, assisting end-users, and learning ticketing systems while collaborating with experienced IT professionals.

You will work with the Service Desk team in a dynamic IT environment, participate in hardware recycling, and develop problem-solving and teamwork skills essential for a career in information technology.

Competenze

• Hands-on experience imaging and configuring computers.
• Strong customer service skills for end-users.
• Familiar with ticket management systems.
• Basic hardware and software troubleshooting.
• Ability to work with IT professionals and mentors.

Mansioni

• Provide support and assistance for incoming calls, emails, and walk-by requests
• Learn to identify and prioritize user issues
• Assist in imaging and configuration of client-facing computers
• Learn the process of setting up and deploying software
• Learn procedures for safeguarding and managing user information
• Learn the process of wiping and preparing hardware for recycling
• Follow guidelines for environmentally responsible hardware disposal
• Participate in inventory tracking and updating processes
• Maintain accurate records of hardware and software assets
• Gain experience in creating, updating, and closing tickets for tracking purposes
• Work alongside team members to understand the ticketing system

Conoscenze

Imaging PCs

Customer service

Ticketing systems

Hardware recycling

Mentorship

Physical lifting

Problem solving

Teamwork

Formazione

Pursuing IT/CS degree

Strumenti

Ticketing software

Descrizione del lavoro

Precision Drilling is offering a summer IT Service Desk Intern program. The intern will gain hands-on experience in imaging and configuring computers, assisting end-users, and learning ticketing systems while collaborating with experienced IT professionals.

You will work with the Service Desk team in a dynamic IT environment, participate in hardware recycling, and develop problem-solving and teamwork skills essential for a career in information technology.