IT Service Desk Intern

Precision Drilling; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Work-life balance

Personal development

Networking events

Career development seminars

Afternoons off before long weekend

Job summary

Precision Drilling is offering a summer IT Service Desk Intern program. The intern will gain hands-on experience in imaging and configuring computers, assisting end-users, and learning ticketing systems while collaborating with experienced IT professionals.

You will work with the Service Desk team in a dynamic IT environment, participate in hardware recycling, and develop problem-solving and teamwork skills essential for a career in information technology.

Qualifications

• Hands-on experience imaging and configuring computers.
• Strong customer service skills for end-users.
• Familiar with ticket management systems.
• Basic hardware and software troubleshooting.
• Ability to work with IT professionals and mentors.

Responsibilities

• Provide support and assistance for incoming calls, emails, and walk-by requests
• Learn to identify and prioritize user issues
• Assist in imaging and configuration of client-facing computers
• Learn the process of setting up and deploying software
• Learn procedures for safeguarding and managing user information
• Learn the process of wiping and preparing hardware for recycling
• Follow guidelines for environmentally responsible hardware disposal
• Participate in inventory tracking and updating processes
• Maintain accurate records of hardware and software assets
• Gain experience in creating, updating, and closing tickets for tracking purposes
• Work alongside team members to understand the ticketing system

Skills

Imaging PCs

Customer service

Ticketing systems

Hardware recycling

Mentorship

Physical lifting

Problem solving

Teamwork

Education

Pursuing IT/CS degree

Tools

Ticketing software

Job description

33644

IT Service Desk Intern

Precision Drilling is launching our 2026 Internship Program!

If you are a current post-secondary student working towards your degree in Technology, Computer Science, or a related field and you’d like to gain real-world experience during your summer, then please read on…

Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling’s future. We are a large company rooted in the success of our people, where you will collaborate with leadership and your colleagues across the organization.

Our Interns will enjoy perks such as:

• A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being
• Personal development to grow your career with us based on your strengths and interests
• Networking and employee engagement events
• Career development seminars
• Precision offers afternoons off before a long weekend

The following restrictions apply to all internship candidates:

• Applicants must be available for a non-negotiable start date of Monday May 18, 2026.
• Applicants must be 18 years or older.
• Applicants must have housing accommodations or transportation in the Houston area as Precision does not provide internship housing.
• By May 4, 2026, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).

Summary

This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations.

Responsibilities

• Provide support and assistance for incoming calls, emails, and walk-by requests
• Learn to identify and prioritize user issues
• Assist in the imaging and configuration of client-facing computers
• Learn the process of setting up and deploying software
• Learn procedures for safeguarding and managing user information
• Learn the process of wiping and preparing hardware for recycling
• Follow guidelines for environmentally responsible hardware disposal
• Participate in inventory tracking and updating processesLearn to maintain accurate records of hardware and software assets
• Gain experience in creating, updating, and closing tickets for tracking purposes
• Work alongside team members to understand the ticketing system

Knowledge & Skills

• Technical Skills: Gain hands-on experience in imaging and configuring computers
• Customer Service: Learn to provide support and assistance to end-users
• Ticketing Systems: Familiarize yourself with ticket management systems
• Hardware Management: Understand the process of hardware recycling and inventory tracking
• Professional Development: Receive guidance and mentorship from experienced IT professionals
• Must be able to lift a minimum of 30 lbs.
• Accountability: Taking initiative in analyzing and troubleshooting technical issues
• Decision-Making: Making decisions on problem-solving steps based on training and available information

Education

• Currently enrolled in a university or college and pursuing a degree in Information Technology, Computer Science, or a related field

Experience

• Communication Skills: Good written and verbal communication skills
• Technical Aptitude: Basic understanding of computer hardware and software
• Customer Service: Strong customer service skills by being able to respond to customers over the phone and by email or instant message
• Problem-solving: Demonstrated ability to analyze and troubleshoot technical issues
• Team Collaboration: Ability to work effectively within a team environment