IT Service Desk Engineer – 24/7 Remote Support

Impact Networking; Mettawa (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Impact Networking is seeking a Service Desk Engineer to support our Managed IT clients, delivering 1st–3rd line remote assistance from our Unified Support Operations center. You will diagnose, troubleshoot, and resolve IT issues while documenting work and contributing to knowledge sharing.

As a member of Impact, you’ll collaborate with engineering teams, participate in ongoing training and vendor certifications, and help maintain client satisfaction through proactive service delivery.

Qualifications

• 3+ years of experience in IT support or NOC roles.
• Strong written and verbal communication skills.
• Ability to diagnose and troubleshoot end-user IT issues.
• Experience with remote support and escalating complex problems.

Responsibilities

• Provide Tier 1-3 end-user IT support via phone and email.
• Document issues and resolutions in ticketing system; run reports.
• Escalate to advanced engineering resources as needed.
• Assist with onboarding of new clients and users.

Skills

3+ years IT support

Communication skills

Troubleshooting

Remote troubleshooting

Tools

Office 365 admin portal

Active Directory management

DNS/DHCP/VPN

Job description

Impact Networking is seeking a Service Desk Engineer to support our Managed IT clients, delivering 1st–3rd line remote assistance from our Unified Support Operations center. You will diagnose, troubleshoot, and resolve IT issues while documenting work and contributing to knowledge sharing.

As a member of Impact, you’ll collaborate with engineering teams, participate in ongoing training and vendor certifications, and help maintain client satisfaction through proactive service delivery.