Global IT Support Specialist

Carnival; Seattle (WA); On-site; USD 70,000 - 72,700; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Unlimited PTO

Flexible work hours

401(k)

Job summary

impact.com is seeking an IT-focused role to enable employee productivity across global offices. The team enables fast, accurate IT provisioning and zero-touch deployment, ensuring users have the tools to drive the business forward.

Key duties include onsite support across time zones, asset deployment for remote/office staff, SaaS access provisioning, and maintaining security policies and documentation. Proactive SME with Jira Service Desk experience is valued.

Qualifications

• This role requires 3+ years of end-user support and 3+ years of dedicated application support.
• Experience with IT integrations (SSO, API) and creating technical documentation.
• Site ownership for local and regional offices; ability to work independently.
• Experience with SaaS apps such as Google Workspace, Slack, Zoom; familiar with ticketing systems.
• Mac-based environment support and information security awareness.

Responsibilities

• Provide onsite IT support across multiple time zones.
• Provision, deploy and assign IT assets for remote and office staff.
• Handle SaaS access, provisioning/deprovisioning, and permissions.
• Maintain accurate ticketing and asset management records.
• Collaborate on projects to improve systems and operations.
• Maintain and deploy corporate communication solutions and meeting rooms.
• Uphold business security and asset management policies.
• Be SME on tools; stay updated on updates and new technologies.

Skills

End-user support

Application support

IT integrations

Technical documentation

Site ownership

Independent work

SaaS applications

Ticketing systems

Mac environment

Information security

Education

Bachelor's degree

Tools

Jira/Jira Service Desk

Freshdesk

Job description

impact.com is seeking an IT-focused role to enable employee productivity across global offices. The team enables fast, accurate IT provisioning and zero-touch deployment, ensuring users have the tools to drive the business forward.

Key duties include onsite support across time zones, asset deployment for remote/office staff, SaaS access provisioning, and maintaining security policies and documentation. Proactive SME with Jira Service Desk experience is valued.