Remote IT Service Desk Specialist – 1st Line Support

Unisys; Pennsylvania; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Comprehensive healthcare

Job summary

Unisys is seeking a Tech Service Desk professional to provide 1st level support remotely from Pennsylvania. You will handle calls and tickets for software, hardware, and network issues, resolving many items at first contact and documenting incidents in the system.

You will escalate to the appropriate team when needed and maintain high levels of customer service. The role emphasizes time management, data accuracy, and the ability to support multiple clients while adapting to workload changes.

Qualifications

• 1–2 years of related IT service delivery experience.
• Education or certifications equivalent to IT service delivery knowledge.
• Experience providing Level 1/2 support for common Microsoft products.

Responsibilities

• Deliver first-level triage via phone and other media for incidents.
• Document calls and incidents accurately in the ticketing system.
• Resolve common software, hardware, and network issues or escalate as needed.
• Act as single point of contact and ensure timely incident handling.

Skills

Customer service

Troubleshooting

Phone support

Incident management

Education

High School Diploma

Relevant IT certifications

Tools

MS Office

MS Exchange

MS Windows

Job description

Unisys is seeking a Tech Service Desk professional to provide 1st level support remotely from Pennsylvania. You will handle calls and tickets for software, hardware, and network issues, resolving many items at first contact and documenting incidents in the system.

You will escalate to the appropriate team when needed and maintain high levels of customer service. The role emphasizes time management, data accuracy, and the ability to support multiple clients while adapting to workload changes.