Service Desk Coordinator

ProviNET Solutions; Tinley Park (IL); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Collaborative team

Learning & development

Impact on productivity

Job summary

ProviNET Solutions in Illinois seeks a Service Desk Coordinator to provide Level 1 and select Level 2 IT support, acting as a primary contact for end users in a fast-paced environment.

You will respond to tickets, troubleshoot Windows OS, Microsoft 365, and hardware, manage access for Microsoft/GSuite apps, and coordinate with the team to meet service goals.

Qualifications

• Associate’s degree or equivalent IT support experience.
• 2–3 years of experience supporting Windows, Microsoft Office, and end‑user hardware.
• Experience with remote support tools, Active Directory, and Microsoft 365.

Responsibilities

• Respond to and resolve service desk tickets via phone, email, and remote support.
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices.
• Access management for Microsoft, GSuite, and Electronic Health Record Applications.
• Escalate issues as needed and keep users informed throughout resolution.
• Collaborate with the service desk team to meet response and resolution goals.

Skills

Windows OS

Microsoft 365

Active Directory

Remote support

End-user hardware

Customer service

Communication

Multitasking

Education

Associate degree in IT

Tools

Remote support tools

Job description

The Service Desk Coordinator provides Level 1 and select Level 2 IT support, serving as a primary point of contact for end users. This role focuses on troubleshooting hardware, software, and Microsoft‑based systems while delivering excellent customer service in a fast‑paced support environment.

What You’ll Do

• Respond to and resolve service desk tickets via phone, email, and remote support
• Troubleshoot hardware, Windows OS, Microsoft 365, SaaS applications, printers, and mobile devices
• Access management for Microsoft, GSuite, and Electronic Health Record Applications
• Escalate issues as needed and keep users informed throughout resolution
• Collaborate with the service desk team to meet response and resolution goals

What We’re Looking For

• Associate’s degree or equivalent IT support experience
• 2–3 years of experience supporting Windows, Microsoft Office, and end‑user hardware
• Experience with remote support tools, Active Directory, and Microsoft 365
• Strong communication skills and a customer‑first mindset
• Ability to multitask in a service‑oriented environment
• CompTIA or Microsoft Industry Certifications a plus

Why Join Us

• Be part of a collaborative service desk team
• Opportunities for ongoing learning, training, and skill development
• Make a direct impact by helping users stay productive