IT Service Desk Associate - Mac/Windows, Hybrid Work

ezCater, Inc; Boston (MA); Hybrid; USD 57,000 - 76,000; Full time

Job summary

ezCater is seeking an Associate IT Service Desk Engineer to deliver a seamless tech experience for our Boston-based employees. You’ll triage requests, onboard/offboard via Okta, and configure Apple and Windows laptops while maintaining asset records and access controls.

The role supports a hybrid work model, with on-site presence 3–5 days/week and remote work options, after ramping. National compensation ranges apply.

Qualifications

• 0-2 years of IT experience.
• Experience supporting Mac & Windows endpoint fleets.
• Google Apps (Workspace) experience.
• Experience with Slack, Okta, Google, Zoom, and O365.
• Working knowledge of Zoom Room Video Conferencing.
• Flexible hours typically 9am–5:30pm local time.
• Ability to work from the Boston office 3–5 days/week.

Responsibilities

• Triage and prioritize service desk tickets with clear timelines.
• Onboard/offboard employees via Okta and internal tools.
• Assemble, install, upgrade and configure Apple and Windows laptops.
• Maintain assets via JAMF and NinjaOne.
• Manage access via Verkada and Okta.
• Support on-site and remote meetings.
• Set up Google accounts and products.
• Identify opportunities to automate processes.
• Conduct day one new hire training.
• Troubleshoot Cisco Meraki network issues.
• Join on-call rotation after ramp-up period.

Skills

IT support

Mac & Windows

Google Workspace

Slack

Okta

Zoom Room

Tools

Okta

Jamf

NinjaOne

Verkada

Cisco Meraki

Job description

ezCater is seeking an Associate IT Service Desk Engineer to deliver a seamless tech experience for our Boston-based employees. You’ll triage requests, onboard/offboard via Okta, and configure Apple and Windows laptops while maintaining asset records and access controls.

The role supports a hybrid work model, with on-site presence 3–5 days/week and remote work options, after ramping. National compensation ranges apply.