IT Service Desk Associate — Hybrid Mac/Windows Support

Socket.dev; Boston (MA); Hybrid; USD 57,000 - 76,000; Full time

Benefits offered by this job

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/vision insurance

Remote-hybrid work in Boston

Job summary

ezCater in Boston is seeking an Associate IT Service Desk Engineer to deliver a seamless, high‑performance technology experience for our employees. You’ll troubleshoot issues, fulfill requests, and proactively improve tooling and processes so our teams can do their best work.

The role supports a Mac and Windows endpoint fleet with onboarding via Okta, asset management via JAMF/NinjaOne, and security through Verkada.

Qualifications

• 0-2 years IT experience
• Experience supporting Mac & Windows endpoints
• Experience with Google Workspace and enterprise apps

Responsibilities

• Triage and prioritize service desk requests with clarity for resolution
• Onboard and offboard employees via Okta and internal tools
• Assemble, install, upgrade and configure Apple and Windows laptops
• Maintain asset management via JAMF and NinjaOne
• Manage employee access via Verkada security software
• Support on-site and remote meetings
• Setup and manage Google accounts and Google products
• Identify automation opportunities and contribute to tooling improvements
• Conduct day-one new hire training for ezCater staff
• Triage Cisco Meraki network issues
• Join on-call rotation after ramp-up period

Skills

IT experience (0-2 years)

Tools

Okta

JAMF

NinjaOne

Verkada

Google Workspace

Zoom Room

O365

Job description

ezCater in Boston is seeking an Associate IT Service Desk Engineer to deliver a seamless, high‑performance technology experience for our employees. You’ll troubleshoot issues, fulfill requests, and proactively improve tooling and processes so our teams can do their best work.

The role supports a Mac and Windows endpoint fleet with onboarding via Okta, asset management via JAMF/NinjaOne, and security through Verkada.