Associate IT Service Desk Engineer

ezCater, Inc; Boston (MA); Hybrid; USD 57,000 - 76,000; Full time

Job summary

ezCater is seeking an Associate IT Service Desk Engineer to deliver a seamless tech experience for our Boston-based employees. You’ll triage requests, onboard/offboard via Okta, and configure Apple and Windows laptops while maintaining asset records and access controls.

The role supports a hybrid work model, with on-site presence 3–5 days/week and remote work options, after ramping. National compensation ranges apply.

Qualifications

• 0-2 years of IT experience.
• Experience supporting Mac & Windows endpoint fleets.
• Google Apps (Workspace) experience.
• Experience with Slack, Okta, Google, Zoom, and O365.
• Working knowledge of Zoom Room Video Conferencing.
• Flexible hours typically 9am–5:30pm local time.
• Ability to work from the Boston office 3–5 days/week.

Responsibilities

• Triage and prioritize service desk tickets with clear timelines.
• Onboard/offboard employees via Okta and internal tools.
• Assemble, install, upgrade and configure Apple and Windows laptops.
• Maintain assets via JAMF and NinjaOne.
• Manage access via Verkada and Okta.
• Support on-site and remote meetings.
• Set up Google accounts and products.
• Identify opportunities to automate processes.
• Conduct day one new hire training.
• Troubleshoot Cisco Meraki network issues.
• Join on-call rotation after ramp-up period.

Skills

IT support

Mac & Windows

Google Workspace

Slack

Okta

Zoom Room

Tools

Okta

Jamf

NinjaOne

Verkada

Cisco Meraki

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

ezCater is seeking an Associate IT Service Desk Engineer to help deliver a seamless, high‑performance technology experience for our employees. You’ll troubleshoot issues, fulfill requests, and proactively improve tooling and processes so our teams can do their best work. We move quickly and collaborate widely, so you’ll thrive here if you’re adaptable, customer-obsessed, and excited to learn.

What You’ll Do:

• Triage and prioritize requests for service desk tickets ensuring that the business users have clarity and transparency into the process for resolution
• Onboard and offboard employees via Okta and other internal tools
• Assemble, install, upgrade and configure Apple and Windows laptops
• Maintain accurate asset management via JAMF and NinjaOne.
• Manage employee building access via Verkada security software.
• Manage employee software access via Okta
• Support on-site and remote company meetings
• Setup and manage Google accounts and other various Google products
• Triage automation software and identify areas for automation implementation.
• Conduct day one new hire training of ezCater employees.
• Troubleshooting network connectivity issues in our Cisco Meraki environment
• After an initial 6-month ramp-up period, this role will join the team’s on-call rotation.

What You Have:

• A passion for solving technical problems and a desire to help others.
• 0-2 years of IT experience
• A friendly and outgoing personality
• A focus on achieving positive outcomes to technical issues.
• Experience in providing support for an endpoint fleet of Mac & Windows
• Supported Google Apps (Google Workspace) environment
• Supported modern enterprise software (Slack, Okta, Google, Zoom, O365, etc)
• Working knowledge of Zoom Room Video Conferencing
• Flexibility in working hours generally from 9am-5:30pm local time
• Ability to work from the Boston office 3-5 days per week

The national total target cash compensation range for this position, including base salary and bonus target, is $56,700–$76,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants’ personal information, please visit ourJob Applicant Privacy Policy.