Service Desk Systems Analyst: On-Site IT & Identity Support

Concept Plus, LLC; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Bonuses

Tuition reimbursement

Job summary

Concept Plus is seeking a Service Desk Systems Analyst to support a client Customer Service Team with on-site IT help desk at customer locations. Work is Monday–Friday, 0600–1800, with limited travel to sites.

You will provide Tier 1.5 and Tier 2 desktop support for faculty and staff, manage requests, and troubleshoot issues across hardware, software, and network domains. This role requires strong communication and problem-solving skills.

Qualifications

• Associate degree or higher in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 3 years of experience in a help desk or technical support role.
• Must meet requirements for DOD 8140 IAT 1 Certification within 6 months of hire (CompTIA A+, CompTIA Network+, CCNA Security, SSCP, or CND).
• ITIL Foundations Certification preferred.
• Microsoft/Azure certifications are a plus.
• Working knowledge of networks and standard system/server architecture.

Responsibilities

• Provide Tier 1.5 and Tier 2 desktop support for faculty, staff, and classroom technologies.
• Respond to and document user requests related to system performance, applications, and connectivity.
• Troubleshoot hardware, software, and network issues, including account and security concerns.
• Install, configure, and deploy computers, peripherals, and related hardware.
• Create user accounts and support/troubleshoot identity and access provisioning.
• Support Microsoft 365 and other standard applications.
• Perform remote diagnostics to identify issues and take corrective action.
• Log and manage service activity using ServiceNow ITSM.
• Escalate unresolved or complex issues to specialized teams.

Skills

Customer support

Troubleshooting

Documentation

Teamwork

Education

Associate degree in Computer Science / IT

Tools

ServiceNow ITSM

Microsoft 365

Azure certifications

Job description

Concept Plus is seeking a Service Desk Systems Analyst to support a client Customer Service Team with on-site IT help desk at customer locations. Work is Monday–Friday, 0600–1800, with limited travel to sites.

You will provide Tier 1.5 and Tier 2 desktop support for faculty and staff, manage requests, and troubleshoot issues across hardware, software, and network domains. This role requires strong communication and problem-solving skills.