IT Service Desk Analyst I - Onboarding & Access Specialist

Yes! Communities, Inc.; Denver (CO); On-site; USD 32,000 - 40,000; Full time

Job summary

YES Communities, Inc. is seeking a Service Desk Analyst I in Denver, CO.

You will support employee onboarding, role changes, terminations, and access management across company systems, provisioning and troubleshooting user access, and responding to service requests. The role emphasizes organized, customer-focused work and the ability to work independently while communicating with team members and stakeholders.

Qualifications

• Basic familiarity with Windows operating systems and troubleshooting.
• Strong problem-solving and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities effectively.
• Attention to detail and commitment to documentation.
• Previous experience in a Service Desk, or IT support role preferred.
• Experience with user provisioning, access management, or employee onboarding/offboarding processes preferred.
• Familiarity with enterprise identity and device management platforms preferred.

Responsibilities

• Process new hire, employee change, and termination requests.
• Provision, modify, and remove user access across business applications and systems.
• Troubleshoot accounts, permissions, authentication, and access-related issues.
• Respond to incidents and service requests through ServiceNow.
• Provide occasional deskside support for office users.
• Maintain and improve SOPs, knowledge articles, and technical documentation.
• Document work performed and communicate status updates effectively.
• Assist with process improvements and automation opportunities where appropriate.

Skills

Windows OS

Problem solving

Customer service

Communication skills

Independent worker

Documentation

Service Desk IT experience

Tools

ServiceNow

Microsoft 365

Entra ID

Intune

Samsung Knox MDM

PowerShell

SOP documentation

Job description

YES Communities, Inc. is seeking a Service Desk Analyst I in Denver, CO.

You will support employee onboarding, role changes, terminations, and access management across company systems, provisioning and troubleshooting user access, and responding to service requests. The role emphasizes organized, customer-focused work and the ability to work independently while communicating with team members and stakeholders.