In-Office Service Desk Specialist with Impactful IT Support

ddrcco

Colorado

On-site

USD 32,000 - 35,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Dental

Vision

401(k) with 3% match

Life Insurance

Flexible Spending Account

Vacation/Sick accrual

Holiday Pay

Public Student Loan Forgiveness (PSLF)

Job summary

Developmental Disabilities Resource Center in Colorado seeks a Service Desk Specialist to deliver frontline IT support for employees, resolving hardware, software, network, and access issues. You’ll manage user accounts, deploy tech, and ensure timely incident response while supporting collaboration tools and conference room tech.

You’ll troubleshoot across devices and OS, document solutions, and work with vendors to sustain high service quality in a fast-paced environment.

Qualifications

High school diploma or GED required; Associate degree preferred.
3+ years of Help Desk/Service Desk experience in a Windows-based environment.
Knowledge of Windows OS, Microsoft 365, VPN, Active Directory, and user account administration.
Experience supporting PCs, laptops, printers, mobile devices, tablets and peripherals.
Strong customer service, communication, and multitasking skills.

Responsibilities

Provide exceptional IT support as the first point of contact via phone, email, remote access, and ticketing.
Troubleshoot and maintain technology including devices, OS, network, and collaboration tools.
Manage user access, onboarding/offboarding, inventories, and software licenses.
Configure and deploy equipment, assist with system upgrades and AV/ conference tech.
Document solutions and coordinate with vendors to deliver great customer experience.