IT Service Desk Analyst I - Evening Support (3pm-11:30pm)

Moffitt Cancer Center; Florida; Vor Ort; USD 30.000 - 46.000; Vollzeit

Zusammenfassung

Moffitt Cancer Center is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for internal and affiliated users, including health care staff and patients accessing the Patient Portal.

The role requires competency across Windows and Mac OS, imaging/deployment, VPN/remote connectivity, and VOIP technology, with a focus on prompt, helpful end-user assistance.

Qualifikationen

• High School Diploma or GED required.
• Minimum 2 years of help desk experience in a healthcare or high-volume environment.
• Experience with Windows and macOS operating systems.
• Imaging and deployment of hardware devices experience preferred.
• Familiar with enterprise ticketing software and client/server infrastructure.

Aufgaben

• Resolves customer technical issues via phone or remote tools.
• Processes IT service requests from end users and affiliates.
• Assists in creating internal IT knowledge base materials.
• Ensures proper escalations and follow-through for critical issues.
• Provides excellent customer service to end users.

Kenntnisse

Customer service

Phone support

Remote support

Ausbildung

High School Diploma/GED

Tools

Windows OS

MAC OS

Imaging & deployment

Enterprise ticketing software

Client/server infrastructure

VOIP technology

VPN/remote connectivity

Remote user support

Jobbeschreibung

Moffitt Cancer Center is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for internal and affiliated users, including health care staff and patients accessing the Patient Portal.

The role requires competency across Windows and Mac OS, imaging/deployment, VPN/remote connectivity, and VOIP technology, with a focus on prompt, helpful end-user assistance.