IT Service Desk Analyst I

Moffitt Cancer Center; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for all end users and affiliated parties, including staff, clinicians, researchers, and external users accessing the Patient Portal.

The role requires familiarity with multiple enterprise operating systems and hardware, and may extend to hardware/software installation, repair, relocation and ongoing IT service requests; a Bachelor's degree is preferred, with

Qualifications

• Excellent customer service skills.
• Understanding of hardware and architecture.
• Experience with healthcare applications (preferred).

Responsibilities

• Provide Tier 1 technical phone support for end users and affiliated parties.
• Perform hardware/software installation, repair, relocation, maintenance and support.
• Assist with PC builds and review software needs; process IT service requests.

Skills

Excellent customer service skills

Understanding of hardware and architec

Experience with healthcare apps

Education

High School Diploma/GED

Bachelor's Degree

Job description

The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software.

The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support.

The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.

• Job Title: IT Service Desk Analyst I.


• Minimum Education Level: High School Diploma/GED.


• Minimum Field of Study:


• Minimum Education Notes:


• Preferred Education Level: Bachelor's Degree.


• Preferred Field of Study:


• Preferred Education Notes:


• Licensure Certification Needed: No.


• Minimum Licensure:


• Minimum Licensure (Other):

Training Required:

• Excellent customer service skills.


• Understanding of hardware and architecture.


• Preferred: Experience with healthcare applications.


• Familiarity with industry best practices.

Preferred Licensure:

• Other (If other, please enter details in section to the right).

Preferred Licensure (Other):

• MCSEA+ Certification.