IT SERVICE DESK ANALYST I (Mon-Fri 3pm-1130pm)

CO2000 H. Lee Moffitt Cancer Center and Research Institute, Inc.; United States; Vor Ort; USD 30.000 - 46.000; Vollzeit

Zusammenfassung

Moffitt Cancer Center in Florida seeks an IT Service Desk Analyst I to deliver Tier 1 support for end users, clinicians and researchers. You will handle phone and remote assistance, troubleshoot hardware, software, and connectivity issues, and help keep the patient portal running smoothly.

The role emphasizes strong customer service, quick problem solving, and collaboration with IT teams. You will assist with PC builds, software deployments, and incident tracking while maintaining knowledge base

Qualifikationen

• High School Diploma/GED required; minimum 2 years in a help desk role.
• Experience with Windows OS, Mac OS, imaging/deployment, and enterprise ticketing software.
• Familiarity with VPN/remote connectivity, VOIP, and remote user support.

Aufgaben

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated IT service requests.
• Assists in the creation of internal IT knowledge base reference material
• Ensures proper escalations and follow-through for critical situations.
• Provides excellent customer service to end users.

Kenntnisse

Windows OS

MAC OS

Imaging & deployment

Enterprise ticketing

Client/server infra

Desktop applications

VOIP

VPN/remote connectivity

Remote user support

Ausbildung

High School Diploma/GED

Tools

MCSE

A+ Certification

Jobbeschreibung

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal.This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software. The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support. The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.

Responsibilities

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated I.T. service requests.
• Assists in the creation of internal I.T. knowledge base reference material
• Ensures proper escalations and follow-through for critical situations.
• Provides excellent customer service to end users.

Credentials and Experience

High School Diploma/GED Minimum of 2 years help desk support experience, preferably in a high-volume technical, customer service or healthcare environment.

Verifiable experience with the following technologies: Windows OS, MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, and remote user support.

Preferred Certifications

MCSE A+ Certification

Salary Range

Salary Range $21.65 - $33.05 Salary ranges posted for this position represent the expected base pay range for the role.

Moffitt Career Site If you have the vision, passion, and dedication to contribute to our mission, then we have a place for you!

Equal Employment Opportunity

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Read more information about yourEEO rights under the law.

Transparency in Coverage Rule Careers Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top WorkPlaces.