Junior IT Service Desk Analyst - Helpdesk & Healthcare Apps

Moffitt Cancer Center; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for all end users and affiliated parties, including staff, clinicians, researchers, and external users accessing the Patient Portal.

The role requires familiarity with multiple enterprise operating systems and hardware, and may extend to hardware/software installation, repair, relocation and ongoing IT service requests; a Bachelor's degree is preferred, with

Qualifications

• Excellent customer service skills.
• Understanding of hardware and architecture.
• Experience with healthcare applications (preferred).

Responsibilities

• Provide Tier 1 technical phone support for end users and affiliated parties.
• Perform hardware/software installation, repair, relocation, maintenance and support.
• Assist with PC builds and review software needs; process IT service requests.

Skills

Excellent customer service skills

Understanding of hardware and architec

Experience with healthcare apps

Education

High School Diploma/GED

Bachelor's Degree

Job description

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for all end users and affiliated parties, including staff, clinicians, researchers, and external users accessing the Patient Portal.

The role requires familiarity with multiple enterprise operating systems and hardware, and may extend to hardware/software installation, repair, relocation and ongoing IT service requests; a Bachelor's degree is preferred, with