IT Service Desk Analyst I — Tier 1 Support & Customer Care

Moffitt Cancer Center; United States; On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center in Florida seeks an IT Service Desk Analyst I to deliver Tier 1 support for end users, clinicians and researchers. You will handle phone and remote assistance, troubleshoot hardware, software, and connectivity issues, and help keep the patient portal running smoothly.

The role emphasizes strong customer service, quick problem solving, and collaboration with IT teams. You will assist with PC builds, software deployments, and incident tracking while maintaining knowledge base

Qualifications

• High School Diploma/GED required; minimum 2 years in a help desk role.
• Experience with Windows OS, Mac OS, imaging/deployment, and enterprise ticketing software.
• Familiarity with VPN/remote connectivity, VOIP, and remote user support.

Responsibilities

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated IT service requests.
• Assists in the creation of internal IT knowledge base reference material
• Ensures proper escalations and follow-through for critical situations.
• Provides excellent customer service to end users.

Skills

Windows OS

MAC OS

Imaging & deployment

Enterprise ticketing

Client/server infra

Desktop applications

VOIP

VPN/remote connectivity

Remote user support

Education

High School Diploma/GED

Tools

MCSE

A+ Certification

Job description

Moffitt Cancer Center in Florida seeks an IT Service Desk Analyst I to deliver Tier 1 support for end users, clinicians and researchers. You will handle phone and remote assistance, troubleshoot hardware, software, and connectivity issues, and help keep the patient portal running smoothly.

The role emphasizes strong customer service, quick problem solving, and collaboration with IT teams. You will assist with PC builds, software deployments, and incident tracking while maintaining knowledge base