Healthcare IT Help Desk Analyst I | Tier 1 Support

Moffitt Cancer Center; Tampa (FL); On-site; USD 30,000 - 46,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for all end users and affiliated parties, including staff, researchers, and patients accessing the Patient Portal.

The role requires competency across Windows and Mac OS, hardware imaging, enterprise ticketing, VPN/remote connectivity, and VOIP tech, with strong customer service and escalation skills. This is a full-time, on-site position with competitive pay.

Qualifications

• High School Diploma/GED required.
• Minimum of 2 years help desk support experience in technical, customer service or healthcare environment.
• Experience with Windows OS, MAC OS, hardware imaging, enterprise ticketing software, client/server infrastructure, and VOIP technology.

Responsibilities

• Resolves customer technical issues via phone or remote tools.
• Processes user-generated I.T. service requests.
• Assists in creating internal I.T. knowledge base reference material.
• Ensures proper escalations and follow-through for critical situations.
• Provides excellent customer service to end users.

Education

High School Diploma/GED

Tools

Windows OS

MAC OS

Device imaging

Ticketing software

Client/server infra

Desktop apps

VOIP technology

VPN / remote connectivity

Remote user support

Job description

Moffitt Cancer Center in Tampa, FL is seeking an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for all end users and affiliated parties, including staff, researchers, and patients accessing the Patient Portal.

The role requires competency across Windows and Mac OS, hardware imaging, enterprise ticketing, VPN/remote connectivity, and VOIP tech, with strong customer service and escalation skills. This is a full-time, on-site position with competitive pay.