IT Service Desk Analyst I

Moffitt-Cancer-Cente; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL, seeks an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for internal and external users, including partners accessing the Patient Portal.

The role covers hardware/software installation, troubleshooting, PC builds and processing IT service requests. A High School Diploma is required, with a Bachelor's degree preferred; MCSEA+ certification is a plus.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Experience with healthcare applications preferred.
• MCSEA+ certification preferred.

Responsibilities

• Provide Tier 1 technical phone support for all Moffitt end users and affiliated parties.
• Assist with hardware/software installation, repair, relocation, maintenance and support.
• Help with PC builds, software needs review and processing IT service requests.

Skills

Excellent customer service

Hardware knowledge

Industry best practices

Healthcare applications

Education

High School Diploma or GED

Bachelor's degree

Job description

The IT Service Desk Analyst I provides Tier 1 technical phone support and customer service for all Moffitt end users and affliated parties, to include but not limited to, internal Moffitt administrative, clinical and research employees, and external parties accessing the Moffitt Patient Portal. This position requires technical competency related to supporting multiple enterprise operating systems, hardware platforms and software.

The duties of the IT Service Desk Analyst I may extend beyond routine troubleshooting to include hardware/software installation, repair, relocation, maintenance and support.

The IT Service Desk Analyst I also assists, as necessary, with pc builds, reviewing software needs and processing other Information Technology ("I.T.") service requests.

• Job Title: IT Service Desk Analyst I.


• Minimum Education Level: High School Diploma/GED.


• Minimum Field of Study:


• Minimum Education Notes:


• Preferred Education Level: Bachelor's Degree.


• Preferred Field of Study:


• Preferred Education Notes:


• Licensure Certification Needed: No.


• Minimum Licensure:


• Minimum Licensure (Other):

Training Required:

• Excellent customer service skills.


• Understanding of hardware and architecture.


• Preferred: Experience with healthcare applications.


• Familiarity with industry best practices.

Preferred Licensure:

• Other (If other, please enter details in section to the right).

Preferred Licensure (Other):

• MCSEA+ Certification.