Healthcare IT Service Desk Analyst I

Moffitt-Cancer-Cente; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL, seeks an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for internal and external users, including partners accessing the Patient Portal.

The role covers hardware/software installation, troubleshooting, PC builds and processing IT service requests. A High School Diploma is required, with a Bachelor's degree preferred; MCSEA+ certification is a plus.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Experience with healthcare applications preferred.
• MCSEA+ certification preferred.

Responsibilities

• Provide Tier 1 technical phone support for all Moffitt end users and affiliated parties.
• Assist with hardware/software installation, repair, relocation, maintenance and support.
• Help with PC builds, software needs review and processing IT service requests.

Skills

Excellent customer service

Hardware knowledge

Industry best practices

Healthcare applications

Education

High School Diploma or GED

Bachelor's degree

Job description

Moffitt Cancer Center in Tampa, FL, seeks an IT Service Desk Analyst I to provide Tier 1 technical phone support and customer service for internal and external users, including partners accessing the Patient Portal.

The role covers hardware/software installation, troubleshooting, PC builds and processing IT service requests. A High School Diploma is required, with a Bachelor's degree preferred; MCSEA+ certification is a plus.