IT Service Desk Analyst — Growth & Global Support

SIXT; Fort Lauderdale (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Employee Discounts

Career Growth

Professional Development

Exclusive Rentals Discounts

Job summary

SIXT is seeking an IT Service Desk Analyst to provide frontline support across our North American operations. You will troubleshoot Windows devices, software, and network issues, manage tickets, and ensure users have the tools needed to work efficiently.

Ideal candidates have 2+ years in IT support, strong customer service, and experience with Microsoft 365, Entra ID, and Intune/Autopilot. Join a collaborative, global tech team at SIXT.

Qualifications

• 2+ years of experience providing Level 1/2 technical support in a Help Desk/Service Desk environment.
• Hands-on experience diagnosing Windows device, software, hardware, printer, and network connectivity issues.
• Experience supporting Microsoft 365 applications, Active Directory or Microsoft Entra ID, and familiarity with Intune or Autopilot.
• Experience with IT ticketing systems, documenting resolutions, and adhering to SLAs and escalation procedures.
• Associate degree in Information Technology, Computer Science, or related field; CompTIA A+/Network+ considered a plus.
• Strong communication and organizational skills with a customer-focused mindset.

Responsibilities

• Provide Level 1 and 2 technical support via phone, chat, email, and ticketing systems.
• Manage support tickets from request to resolution with timely follow-ups and documentation.
• Configure and deploy laptops/desktops using Microsoft Intune, Autopilot, and standard provisioning.
• Manage user accounts and access via Microsoft Entra ID/Active Directory, including onboarding/offboarding and password resets.
• Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) and escalate complex issues.
• Maintain knowledge base articles and assist with new employee onboarding and shift coverage.

Skills

IT Support

Troubleshooting

Microsoft 365

ITIL & Tickets

Customer Service

Education

Associate degree in IT

Tools

Intune

Autopilot

Active Directory

Entra ID

Microsoft 365

Job description

SIXT is seeking an IT Service Desk Analyst to provide frontline support across our North American operations. You will troubleshoot Windows devices, software, and network issues, manage tickets, and ensure users have the tools needed to work efficiently.

Ideal candidates have 2+ years in IT support, strong customer service, and experience with Microsoft 365, Entra ID, and Intune/Autopilot. Join a collaborative, global tech team at SIXT.