IT Service Desk Pro: End-User Tech & 365 Support

Sixt-US; Fort Lauderdale (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Career Growth

401(k) matching

Employee Discounts

Job summary

SIXT is seeking an IT Service Desk Analyst to deliver Level 1/2 support to employees across North America. You will troubleshoot hardware, software, connectivity, and account issues, logging cases and ensuring SLA compliance.

You will configure and deploy devices with Intune/Autopilot, manage Entra ID/AD accounts, and support Microsoft 365 apps while documenting solutions for knowledge base articles. This role emphasizes ownership, urgency, and customer service excellence.

Qualifications

• Associate degree in IT/CS or equivalent practical experience.
• CompTIA A+ or Network+ certifications are a plus.

Responsibilities

• Provide Level 1 and 2 technical support via phone, chat, email, and ticketing systems.
• Manage support tickets from request to resolution with timely follow-up.
• Configure, image, and deploy laptops/desktops using Intune and Autopilot.
• Manage user accounts and access via Entra ID and Active Directory.
• Troubleshoot Microsoft 365 apps and escalate complex issues.
• Maintain knowledge base and assist with onboarding.

Skills

IT Support

Technical Troubleshooting

Microsoft Technologies

Ticket Management ITIL

Customer Service

Communication Skills

Education

Associate degree in IT/CS

Tools

Intune

Autopilot

Active Directory

Entra ID

Microsoft 365

Job description

SIXT is seeking an IT Service Desk Analyst to deliver Level 1/2 support to employees across North America. You will troubleshoot hardware, software, connectivity, and account issues, logging cases and ensuring SLA compliance.

You will configure and deploy devices with Intune/Autopilot, manage Entra ID/AD accounts, and support Microsoft 365 apps while documenting solutions for knowledge base articles. This role emphasizes ownership, urgency, and customer service excellence.