IT Service Desk Analyst

SIXT; Fort Lauderdale (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Employee Discounts

Career Growth

Professional Development

Exclusive Rentals Discounts

Job summary

SIXT is seeking an IT Service Desk Analyst to provide frontline support across our North American operations. You will troubleshoot Windows devices, software, and network issues, manage tickets, and ensure users have the tools needed to work efficiently.

Ideal candidates have 2+ years in IT support, strong customer service, and experience with Microsoft 365, Entra ID, and Intune/Autopilot. Join a collaborative, global tech team at SIXT.

Qualifications

• 2+ years of experience providing Level 1/2 technical support in a Help Desk/Service Desk environment.
• Hands-on experience diagnosing Windows device, software, hardware, printer, and network connectivity issues.
• Experience supporting Microsoft 365 applications, Active Directory or Microsoft Entra ID, and familiarity with Intune or Autopilot.
• Experience with IT ticketing systems, documenting resolutions, and adhering to SLAs and escalation procedures.
• Associate degree in Information Technology, Computer Science, or related field; CompTIA A+/Network+ considered a plus.
• Strong communication and organizational skills with a customer-focused mindset.

Responsibilities

• Provide Level 1 and 2 technical support via phone, chat, email, and ticketing systems.
• Manage support tickets from request to resolution with timely follow-ups and documentation.
• Configure and deploy laptops/desktops using Microsoft Intune, Autopilot, and standard provisioning.
• Manage user accounts and access via Microsoft Entra ID/Active Directory, including onboarding/offboarding and password resets.
• Troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) and escalate complex issues.
• Maintain knowledge base articles and assist with new employee onboarding and shift coverage.

Skills

IT Support

Troubleshooting

Microsoft 365

ITIL & Tickets

Customer Service

Education

Associate degree in IT

Tools

Intune

Autopilot

Active Directory

Entra ID

Microsoft 365

Job description

SIXT is looking for an IT Service Desk Analyst to provide frontline technical support to employees across our growing North American operations. In this role, you will troubleshoot hardware, software, connectivity, and account-related issues while delivering excellent customer service. You will manage support requests, resolve technical issues, and work closely with our IT teams to ensure employees have the tools and technology they need. This position is ideal for someone who takes ownership of problems, works with urgency, and enjoys helping others.

YOUR ROLE AT SIXT

You will provide Level 1 and Level 2 technical support through phone, chat, email, and ticketing systems, troubleshooting hardware, software, connectivity, and user account issues

You will manage your assigned support tickets from initial request through resolution, ensuring accurate documentation, timely follow-up, and compliance with service level agreements

You will configure, image, and deploy laptops, desktops, and other end-user devices using Microsoft Intune, Autopilot, and standard provisioning processes

You will manage user accounts and access through Microsoft Entra ID and Active Directory, including onboarding, offboarding, password resets, and group membership

You will troubleshoot Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, while escalating complex technical issues to the appropriate IT teams

You will maintain knowledge base articles, document technical solutions, support new employee onboarding, and participate in scheduled coverage to ensure consistent IT support

YOUR SKILLS MATTER

IT Support Experience

You have 2+ years of experience providing Level 1 or Level 2 technical support in a Help Desk, Service Desk, or similar IT support environment

Technical Troubleshooting

You have hands‑on experience diagnosing and resolving Windows device, software, hardware, printer, and network connectivity issues

Microsoft Technologies

You have experience supporting Microsoft 365 applications, Active Directory or Microsoft Entra ID, and familiarity with Microsoft Intune or Autopilot

Ticket Management & ITIL

You have experience working with IT ticketing systems, managing support requests, documenting resolutions, and following service level agreements and escalation procedures

Education & Certifications

You have an associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, with CompTIA A+, Network+, or similar certifications considered a plus

Customer Service & Problem Solving

You have strong communication and organizational skills, a customer‑focused mindset, and the ability to prioritize requests, remain calm under pressure, and take ownership of issues through resolution

WHAT WE OFFER

Comprehensive Health Insurance

Medical, dental, and vision coverage, along with life insurance and wellness benefits

Paid Time Off & Sick Leave

Generous paid time off and sick leave to support your work‑life balance

Career Growth

Opportunities to develop your career within a growing global organization

Exclusive Employee Rentals

Special discounts on SIXT vehicle rentals for employees

Collaborative Culture

Work alongside supportive teams in an international environment

Professional Development & Additional Perks

Opportunities to expand your technical skills, a 401(k) with company match, and additional employee discounts

Additional Information

About us

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top‑tier customer experience and outstanding customer service are our highest priorities.