IT Service Desk Analyst — Grow in Enterprise IT Support

Pennsylvania Ag Connection; Lancaster (Lancaster County); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Promotional opportunities

Rewards and recognition programs

Robust onboarding and training program

Employee discount programs

Employee referral program

Collaborative culture

Résumé du poste

The Wenger Group in Lancaster, PA is seeking an IT Service Desk Analyst to provide first-line support for desktop, laptop, and mobile devices. You will triage incidents, document resolutions, and collaborate with IT teams to resolve issues efficiently.

This role requires ITIL certification or equivalent, 1–2 years of IT support experience, and strong communication skills. A collaborative culture and ongoing training are offered as part of a comprehensive benefits package.

Qualifications

• 1–2 years IT support experience.
• ITIL certification or equivalent.
• Proficient in MS Office and ticketing systems.
• Excellent written, verbal, and presentation communication skills.
• Ability to learn corporate applications and terminology.
• Experience or familiarity with manufacturing and distribution is desirable.

Responsabilités

• Resolve basic incidents and service requests; logs all incidents and requests.
• Document resolutions and updates self-help and staff knowledge bases.
• Provides first-contact support for desktops, laptops, and mobile devices.
• Coordinates with other IT resources to escalate complex issues.
• Maintains confidentiality of information and data.

Connaissances

ITIL Certified

IT Support Experience

MS Office

Communication Skills

Problem Solving

Multitasking

Outils

Jira Service Desk

ServiceNow

Description du poste

The Wenger Group in Lancaster, PA is seeking an IT Service Desk Analyst to provide first-line support for desktop, laptop, and mobile devices. You will triage incidents, document resolutions, and collaborate with IT teams to resolve issues efficiently.

This role requires ITIL certification or equivalent, 1–2 years of IT support experience, and strong communication skills. A collaborative culture and ongoing training are offered as part of a comprehensive benefits package.