On-Site Service Desk Analyst III — Growth & Bonus Potential

Tccp; Lancaster (Lancaster County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

3 weeks PTO to start

Fully vested 401(k) with substantial 4

Holiday bonuses

Ongoing training budgets

Career growth opportunities

Job summary

Tccp is seeking an experienced Service Desk Analyst to join our IT support team on-site in Lancaster. The role focuses on resolving end-user requests for hardware, software, and applications with strong troubleshooting and customer service skills.

Ideal candidates have 2–3 years in Windows OS and Office 365 support, solid AD knowledge, and a proactive approach. Opportunities for career growth are available as the organization expands.

Qualifications

• 2–3 years of experience supporting Windows OS and Office 365 apps
• Strong Active Directory and user account management
• Excellent communication and customer-focused mindset
• Experience in MSP or hybrid environments is a plus
• Familiarity with Microsoft Intune is advantageous but not required

Responsibilities

• Handle end-user requests for hardware, software, and applications for desktops, laptops, and mobiles
• Perform initial incident assessment, triage, and research
• Collaborate with support teams for escalated issues
• Document incidents from report to resolution in tracking systems
• Provide professional customer interaction and build positive support experiences
• Support Office 365 environment, Active Directory, and user management
• Participate in on-call rotation to support after-hours needs
• Contribute to process improvements and knowledge base updates

Skills

Windows OS

Office 365

Active Directory

Communication

MSP experience

Intune

Tools

Microsoft Intune

Job description

Tccp is seeking an experienced Service Desk Analyst to join our IT support team on-site in Lancaster. The role focuses on resolving end-user requests for hardware, software, and applications with strong troubleshooting and customer service skills.

Ideal candidates have 2–3 years in Windows OS and Office 365 support, solid AD knowledge, and a proactive approach. Opportunities for career growth are available as the organization expands.