Service Desk Analyst III

Tccp; Lancaster (Lancaster County); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

3 weeks PTO to start

Fully vested 401(k) with substantial 4

Holiday bonuses

Ongoing training budgets

Career growth opportunities

Job summary

Tccp is seeking an experienced Service Desk Analyst to join our IT support team on-site in Lancaster. The role focuses on resolving end-user requests for hardware, software, and applications with strong troubleshooting and customer service skills.

Ideal candidates have 2–3 years in Windows OS and Office 365 support, solid AD knowledge, and a proactive approach. Opportunities for career growth are available as the organization expands.

Qualifications

• 2–3 years of experience supporting Windows OS and Office 365 apps
• Strong Active Directory and user account management
• Excellent communication and customer-focused mindset
• Experience in MSP or hybrid environments is a plus
• Familiarity with Microsoft Intune is advantageous but not required

Responsibilities

• Handle end-user requests for hardware, software, and applications for desktops, laptops, and mobiles
• Perform initial incident assessment, triage, and research
• Collaborate with support teams for escalated issues
• Document incidents from report to resolution in tracking systems
• Provide professional customer interaction and build positive support experiences
• Support Office 365 environment, Active Directory, and user management
• Participate in on-call rotation to support after-hours needs
• Contribute to process improvements and knowledge base updates

Skills

Windows OS

Office 365

Active Directory

Communication

MSP experience

Intune

Tools

Microsoft Intune

Job description

We are hiring an experienced Service Desk Analystto join a growing IT support team, offering up to 70k plus bonus potential and excellent benefits.This role is 100%on-site in Lancaster.

Our client has a history of internal promotions, with many past placements advancing within the organization.

In this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving.

Key responsibilities

• Managing and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices
• Performing initial incident assessment, triage, and research
• Collaborating with support teams for escalated issues
• Documenting incidents from report to resolution in tracking systems
• Providing professional customer interaction and building positive support experiences
• Supporting Office 365 environment, Active Directory, and user management
• Participating in an on-call rotation to support after-hours needs
• Contributing to process improvements and knowledge base updates

Qualifications

• 2-3 years of experience supporting Windows OS and Office 365 applications
• Solid understanding of Active Directory and user account management
• Good communication skills with a customer-focused mindset
• Experience working in MSP or hybrid environments is a plus
• Familiarity with Microsoft InTune is advantageous, but not mandatory
• Ability to thrive in a fast-paced environment, prioritize tasks, and take ownership
• Mature, resourceful, and eager to develop leadership capabilities
• 3 weeks PTO to start
• Fully vested 401(k) with a substantial match
• Additional perks including holiday bonuses and ongoing training budgets
• Opportunities for career growthas the organization expands and takes on new projects (many technologists that we've placed here have received promotions and advancement opportunities)

Additional Info

Job Type : Full-Time

Direct W2 only

EOE.