IT Service Desk Analyst: Growth, Impact, Stock Options

LifeLens Technologies, Inc.; Northern (KY); Hybrid; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Paid Time Off

401(k)

Stock option incentive plan

FSA & dependent care

Job summary

LifeLens Technologies, Inc. seeks a Service Desk Analyst to provide technical support for Windows, macOS, Linux, and mobile devices. You will manage ITSM processes, user provisioning, and security compliance while mentoring junior staff.

The role supports a hybrid IT environment and involves documenting SOPs for reliability. Ideal candidates have 3+ years in IT support, strong communication skills, and experience with MDMS tools and enterprise networks.

Qualifications

• 3+ years in IT support, helpdesk, or sysadmin.
• Strong troubleshooting across Windows and macOS; enterprise networks knowledge.
• Experience with device management and security practices.
• Clear technical communication to peers and non-technical stakeholders.

Responsibilities

• Oversee IT support lifecycle from request to resolution with root-cause focus.
• Manage user provisioning and offboarding workflows securely.
• Ensure compliance with security standards (HIPAA, SOC 2, etc.).
• Serve as escalation point for complex technical issues and mentor staff.
• Deploy and maintain a hybrid environment across devices and OSes.
• Develop SOPs for troubleshooting, network stability, and security.

Skills

Windows

macOS

Linux

IT troubleshooting

Communication

Education

Bachelor's in ISM/MIS or Computer Science

Industry certifications (e.g., Network+ or Security+)

Tools

MDM solutions (Intune, Apple Business Manager)

Job description

LifeLens Technologies, Inc. seeks a Service Desk Analyst to provide technical support for Windows, macOS, Linux, and mobile devices. You will manage ITSM processes, user provisioning, and security compliance while mentoring junior staff.

The role supports a hybrid IT environment and involves documenting SOPs for reliability. Ideal candidates have 3+ years in IT support, strong communication skills, and experience with MDMS tools and enterprise networks.