IT Support & Service Desk Analyst

Westwood Professional Services; Dallas (TX); On-site; USD 58,000 - 72,000; Full time

Job summary

Westwood Professional Services, Inc. seeks an IT Analyst to deliver timely technical support enterprise-wide. You’ll be the first contact for incidents, manage ServiceDesk tickets, and provide hands-on help for office equipment while collaborating with admins and project leads.

You will image computers, deploy software, and document processes. Strong communication, problem-solving, and a customer-focused mindset are essential to succeed.

Qualifications

• Enrolled in or completed an IT-related education program.
• Familiar with Microsoft productivity tools: Word, Excel, PowerPoint, Outlook.
• Willingness to learn, stay current with IT industry trends and practices.
• Strong problem-solving and organizational skills.
• Excellent communication and customer service to users.
• Detail-oriented and able to handle high-pressure situations.
• Good teamwork and ability to diffuse escalations.

Responsibilities

• Be the first point of contact for support and manage tickets in ServiceDesk.
• Provide operational support for office equipment and service calls.
• Assist users in-person or remotely to resolve issues.
• Provide updated imaged computers with requested software and updates.
• Document processes used for support in collaboration with others.
• Manage, support, and procure telecommunication equipment.
• Order computers and IT supplies from preferred vendors.
• Maintain computer inventory and replacement plan.
• Identify problems and escalate within the support organization.
• Support business operations by engaging admins, office leads, and others.
• Assist in facilitating important meetings and IT services perception.

Skills

Microsoft tools

Customer service

Communication skills

Problem solving

Detail oriented

Team collaboration

Willingness to learn

Education

IT-related education program

Job description

Westwood Professional Services, Inc. seeks an IT Analyst to deliver timely technical support enterprise-wide. You’ll be the first contact for incidents, manage ServiceDesk tickets, and provide hands-on help for office equipment while collaborating with admins and project leads.

You will image computers, deploy software, and document processes. Strong communication, problem-solving, and a customer-focused mindset are essential to succeed.