IT Support Analyst — Service Desk & Workplace Tech

Westwood Professional Services; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role delivers timely technical support to the enterprise, collaborating with business users to ensure services align with business strategies.

The position involves first-line tickets in ServiceDesk, hardware support for office equipment, imaging computers, deploying software, and maintaining documentation. It also covers inventory, procurement, and assisting in meetings to centralize IT services.

Qualifications

• Be the first point of contact for support and manage tickets in ServiceDesk.
• Provide operational support for office equipment (e.g. printer, plotters, service calls).
• Work with users in-person or remotely to resolve a high percentage of reported issues.
• Provide up-to-date imaged computers to users along with requested software and deploy updates as needed.

Responsibilities

• Resolve user issues in-person or remotely to a high percentage of reported issues.
• Provide documentation on support processes.
• Support business operations by engaging key staff (admins, office leads, PMs, etc.).
• Assist in facilitating important meetings and coordinate IT services.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Education

IT-related education program

Tools

Microsoft Office

ServiceDesk

Job description

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role delivers timely technical support to the enterprise, collaborating with business users to ensure services align with business strategies.

The position involves first-line tickets in ServiceDesk, hardware support for office equipment, imaging computers, deploying software, and maintaining documentation. It also covers inventory, procurement, and assisting in meetings to centralize IT services.