IT Support & Service Desk Analyst

Westwood Professional Services, Inc.; Florida; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. The role delivers timely technical support to the enterprise, collaborating with business users to ensure IT services provide business value and align with strategy.

The IT Analyst will resolve issues, deploy updates, maintain inventory, and document processes while supporting office equipment and telecommunication systems. Strong communication and customer service are essential.

Qualifications

• Enrolled in or completed an IT-related education program.
• Familiarity with the Microsoft Productivity tools (Word, Excel, PowerPoint, Outlook).
• Willingness to learn and stay current with IT trends and practices.
• Exceptional problem-solving and organization skills.
• Ability to work with others and provide great customer service to users.
• Good communication skills and a sociable manner.
• Strong attention to detail in high-pressure situations.
• Ability to diffuse escalated situations.

Responsibilities

• Be the first point of contact for support and manage tickets in ServiceDesk.
• Provide operational support for office equipment (e.g., printer, plotters, service calls).
• Work with users in-person or remotely to resolve issues efficiently.
• Provide up-to-date imaged computers with requested software and deploy updates.
• Document processes used for support through collaboration.
• Manage, support, and procure telecommunication equipment.
• Order computers and IT supplies from preferred vendors.
• Maintain computer inventory and replacement plan.
• Provide problem identification and escalation within the support organization.
• Support business operations by engaging key staff (admins, office leads, PMs).
• Assist in facilitating important meetings.
• Work to make IT Services Support the single resource for technology support.

Skills

IT fundamentals

Microsoft productivity tools

Willingness to learn

Problem-solving

Customer service

Communication skills

Attention to detail

Escalation handling

Education

IT-related education program

Job description

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. The role delivers timely technical support to the enterprise, collaborating with business users to ensure IT services provide business value and align with strategy.

The IT Analyst will resolve issues, deploy updates, maintain inventory, and document processes while supporting office equipment and telecommunication systems. Strong communication and customer service are essential.