IT Service Desk Analyst - Customer-Focused Support

maritz; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year end holiday closure

Job summary

Maritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional IT support for employees across the organization. This full-time, on-site role is based at Maritz Headquarters in Fenton, MO, with five days in the office and participation in an after-hours on-call rotation.

Some remote work is possible after onboarding at manager discretion. The role requires at least 2 years in a Service Desk or similar IT support role, strong knowledge of Windows OS,

Qualifications

• Minimum 2 years in a Service Desk/Help Desk/Desktop Support role.
• Strong knowledge of Windows OS, Microsoft 365, PC hardware and network troubleshooting.
• Ability to document issues and resolutions clearly and maintain ticketing records.

Responsibilities

• Provide first-level technical support for hardware, software, printers, and business applications.
• Respond to and resolve incidents and service requests via phone, chat, and walk-up.
• Create, update, and manage support tickets with accurate documentation.
• Escalate complex issues to appropriate support teams as needed.
• Follow established service management processes and procedures.
• Deliver exceptional customer service with a professional, friendly attitude.
• Contribute to knowledge base articles and process documentation.
• Participate in continuous improvement initiatives for the employee support experience.

Skills

Windows OS

Microsoft 365

PC hardware

Network troubleshooting

Remote support tools

Verbal communication

Customer service

Written communication

Time management

Teamwork

Tools

ServiceNow

NiCE

Job description

Maritz is seeking a customer-focused and technically skilled Service Desk Analyst to provide exceptional IT support for employees across the organization. This full-time, on-site role is based at Maritz Headquarters in Fenton, MO, with five days in the office and participation in an after-hours on-call rotation.

Some remote work is possible after onboarding at manager discretion. The role requires at least 2 years in a Service Desk or similar IT support role, strong knowledge of Windows OS,