Information Technology Help Desk Coordinator

LHH Recruitment Solutions; Oakbrook Terrace (IL); Hybrid; USD 52,000 - 70,000; Full time

Job summary

LHH Recruitment Solutions in Oakbrook Terrace, IL is seeking an IT Helpdesk Coordinator to be the primary contact for technical support across multiple locations. The role emphasizes customer-focused service, timely issue resolution, and collaboration with IT leadership.

The ideal candidate will diagnose and resolve issues across desktops, laptops, mobile devices, VoIP systems, and software, while maintaining meticulous documentation and strong communication with end users and stakeholders.

Qualifications

• Minimum of 2 years of end-user IT support experience.
• High School Diploma or equivalent required; associate degree or technical certification preferred.
• Microsoft certifications or equivalent certifications are a plus.

Responsibilities

• Diagnose and resolve desktop, laptop, mobile, telephony issues.
• Communicate status and timelines to end users.
• Escalate complex issues and track progress to resolution.
• Install, configure, and support hardware and software across locations.
• Provide end-user training and guidance on systems and tools.
• Utilize helpdesk to manage and prioritize requests.
• Coordinate onboarding tech with HR and other departments.
• Support conference room tech and virtual meeting tools.
• Maintain accurate asset inventory and documentation.

Skills

Troubleshooting

Customer service

Communication

Independent work

Time management

Education

High School Diploma or equivalent

Associate's degree or technical certification

Tools

Microsoft Office Suite

Document Management Systems

Microsoft SQL Server Administration

Active Directory & Group Policy

Windows operating systems

Workstation imaging & deployment

VoIP phone systems

Job description

Oakbrook Terrace, IL (hybrid 2 days onsite)

Summary

We are seeking a professional, service-oriented, and technically skilled IT Helpdesk Coordinator to join our organization. In this role, you will serve as the primary point of contact for employees requiring technical assistance, ensuring technology solutions support productivity and business operations. The ideal candidate is dependable, customer-focused, and capable of providing timely technical support, troubleshooting, and issue resolution while maintaining discretion when handling sensitive business information.

Key Responsibilities

• Diagnose and resolve technical issues involving desktops, laptops, mobile devices, telephony systems, and related technologies.
• Communicate regularly with end users regarding the status of support requests and expected resolution timelines.
• Escalate complex issues to appropriate technical teams while tracking progress through resolution.
• Install, configure, maintain, and support hardware and software across multiple office locations.
• Provide end-user assistance, training, and guidance on systems, applications, and technology tools.
• Deliver technical support in accordance with established procedures and identify opportunities to improve documentation and processes.
• Ensure support activities align with organizational standards and service expectations.
• Partner with IT leadership to identify recurring issues and recommend long-term improvements and solutions.
• Communicate important system updates, service disruptions, and enhancement opportunities to stakeholders.
• Utilize the helpdesk ticketing platform to manage and prioritize support requests efficiently.
• Keep users informed of technology changes and provide relevant training when required.
• Configure and deploy computers, software, peripherals, and related equipment for new and existing employees.
• Coordinate onboarding technology needs with Human Resources and other departments to ensure equipment is ready for first-day use.
• Provide support for conference room technology, including audio/video systems and virtual meeting tools.
• Maintain and track technology assets, ensuring inventory records remain accurate and up to date.
• Perform additional duties and projects as assigned.

Qualifications & Requirements

To perform successfully in this role, candidates should possess strong technical knowledge, customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

Technical Skills

Experience with the following technologies is preferred:

• Microsoft Office Suite
• Document Management Systems (DMS)
• Microsoft SQL Server Administration
• Active Directory and Group Policy
• Windows operating systems
• Workstation imaging and deployment
• VoIP phone systems

Professional Skills

• Strong troubleshooting, analytical, and problem-solving abilities.
• Experience providing hands-on technical support to end users in multiple locations.
• Ability to work independently with minimal supervision.
• Demonstrated commitment to customer service and teamwork.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to support diverse user groups in a professional and courteous manner.
• Capable of managing multiple priorities effectively in a deadline-driven environment.
• Reliable attendance and punctuality.

Education & Experience

• High School Diploma or equivalent required.
• Associate's degree, technical certification, or equivalent combination of education and experience preferred.
• Minimum of 2 years of experience providing end-user IT support in a professional environment.
• Microsoft certifications or equivalent technical certifications are a plus.
• Working knowledge of networking, infrastructure, and telecommunications technologies is preferred.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers