Support Specialist I

Ledgent Technology; BLOOMINGTON (MN); On-site; USD 33,000 - 39,000; Full time

Job summary

Ledgent Technology is seeking an IT Support Specialist for a 3-6 month W2 contract onsite in Minneapolis, MN. The role provides front-line support to end users, logging issues, managing tickets, and assisting users both remotely and in person.

The ideal candidate has a high school diploma (associate degree preferred) and basic experience with Windows, mobile devices, and VPN. Onsite work and a competitive hourly rate apply.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in IT, CS, IS, EE or related field preferred.

Responsibilities

• Answer inbound support calls, log issues as tickets, and escalate when necessary.
• Monitor and manage helpdesk tickets submitted via forms or email.
• Categorize, prioritize, and resolve tickets in a timely and accurate manner.
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup.
• Configure new user mobile devices and assist remotely with remaining setup tasks.
• Assist users with computer and application login issues.
• Provide support for company-issued printers and VPN connectivity.
• Assist users with MFA and password resets; escalate to training teams as appropriate.
• Perform other duties as assigned.

Skills

Windows troubleshooting

Laptop/desktop setup

Mobile device support

Ticketing system

VPN basics

Education

High school diploma

Associate's degree or related field preferred

Job description

IT Support Specialist Duration: 3-6-month W2 contract Work Authorization: W2 only - no C2C or third-party submissionsLocation: Onsite ( Minneapolis, MN ) Pay Rate: $24-28/hr per hour

Job Summary

The Support Specialist I provides front-line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

Essential Job Duties

• Answer inbound support calls, log issues as tickets, and escalation when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Provide support for company-issued printers
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and escalates to training teams as appropriate
• Support password resets and multi-factor authentication (MFA) setup
• Perform other duties as assigned

Education & Certifications

• High school diploma or equivalent (required)
• Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.