Service Desk Analyst

TEKsystems; Livingston (NJ); Hybrid; USD 124,000 - 152,000; Full time

Job summary

TEKsystems is seeking an IT Service Desk Analyst for onsite roles in Livingston/Chatham, NJ. You will be the go-to resource for executives and staff, delivering local desk-side and remote support across Windows, Mac, and mobile devices, and assisting with AV setups.

This contract-to-hire position requires 3+ years in a helpdesk or IT admin, Office 365 administration, and strong customer service. You’ll manage incidents, document activity in the ticketing system, and escalate where needed,

Qualifications

• 3+ years in a technical helpdesk or network administration role.
• 3+ years supporting and administering Microsoft 365/O365.
• 3+ years of hands-on hardware and software troubleshooting.
• 2+ years troubleshooting Windows Server 2016 and later.
• Experience with remote support tools such as Bomgar.
• Familiarity with Active Directory and Azure AD administration.
• Experience supporting Apple hardware and macOS.
• Experience with enterprise mobile devices.

Responsibilities

• Providing local desk-side and white-glove support for executives, staff, conference rooms, and office technology.
• Managing incidents, service requests, and escalations through to resolution.
• Delivering remote support for US and international locations.
• Supporting onboarding, hardware deployment, office moves, and onsite troubleshooting.
• Troubleshooting Windows, Mac, mobile devices, Microsoft 365, and standard business applications.
• Providing AV Level 1 support (rebooting, meeting assistance, etc.).
• Documenting all support activity clearly in the ticketing system.
• Monitoring trends in reported issues to identify recurring problems.
• Escalating issues and communicating with end users until resolution.

Skills

O365 administration

End-user support

Windows troubleshooting

Mac support

Active Directory

Remote support

Azure AD

Education

Bachelor's degree

Tools

Bomgar

VPN solutions

Citrix RD

Cisco firewall

Job description

IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite)

We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This is a fully onsite role supporting a fast-paced environment where you'll be the go-to resource for end users, executives, and office technology across multiple locations.

Pay: $30-$40/Hr

Pay and Benefits: The pay range for this position is $90.00 - $110.00/hr.

What You’ll Be Doing

• Providing local desk-side and white-glove support for executives, staff, conference rooms, and office technology
• Managing incidents, service requests, and escalations through to resolution
• Delivering remote support for US and international locations
• Supporting onboarding, hardware deployment, office moves, and onsite troubleshooting
• Troubleshooting and supporting Windows, Mac, mobile devices, Microsoft 365, and standard business applications
• Providing AV Level 1 support (rebooting, meeting assistance, etc.)
• Documenting all support activity clearly in the ticketing system
• Monitoring trends in reported issues to identify and flag recurring or chronic problems
• Escalating issues through the appropriate channels and communicating with end users until resolution

What We’re Looking For

• 3+ years of experience on a technical helpdesk or in a network administration role
• 3+ years supporting and administering Microsoft 365/O365
• 3+ years of hands-on hardware and software troubleshooting (laptops, desktops, servers, network equipment)
• 2+ years troubleshooting Windows Server 2016 and later
• Experience with remote support tools (e.g., Bomgar or similar)
• Familiarity with Active Directory and Azure AD administration
• Experience supporting Apple hardware and macOS
• Experience with enterprise mobile devices
• Strong customer service skills and professional communication - written and verbal
• Ability to manage your own workload in a fast-paced environment

Nice to Haves

• Experience with VMware ESX/vSphere
• Familiarity with firewalls (Cisco, SonicWALL, Meraki)
• Experience with Citrix, Remote Desktop Services, or VPN solutions
• Microsoft certifications (MCSE/MCSA) or CompTIA Network+
• MSP or client-facing support experience
• Bachelor's degree in a related field

Work Environment: This is a fully onsite position based in the Livingston/Chatham, NJ area. Standard business hours apply.

Job Type & Location: This is a Contract to Hire position based out of Livingston, NJ.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Livingston,NJ.

Application Deadline: This position is anticipated to close on Sep 10, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.