IT Service Desk Agent – Patient & Call Routing

St. Elizabeth Healthcare; Kentucky; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

PTO & flexible schedules

Employer 401k

Tuition reimbursement

Wellness programs

Mentorship & mobility

Job summary

St. Elizabeth Healthcare is seeking a front-line Call Routing and Information Resource Associate to serve as a central communications hub. You will answer calls, route inquiries to departments, and provide accurate hospital information while upholding privacy standards. The role supports MyChart access and helps during emergencies and outages.

You will use Epic and UA5200 tools, assist with directory maintenance, and support ongoing patient and staff communications in a patient-first environment.

Qualifications

• One year of experience in customer service, including Call Center responsibilities.
• Ability to read, understand, and follow emergency procedures.
• Strong communication and interpersonal skills; attention to privacy (HIPAA).

Responsibilities

• Answer inbound calls and route to appropriate department, service, or resource.
• Provide courteous, professional information about hospital services, locations, hours, and contact details while protecting patient privacy.
• Provide frontline MyChart support and assist with account access or direct to appropriate resource.
• Assist with on-call and after-hours communications using established procedures.
• Maintain and update the organizational telephone directory for accurate routing.
• Provide emergency and downtime communication support, including overhead announcements.
• Perform other duties as assigned.

Skills

Customer Service

Communication Skills

Microsoft Office

Typing

Emergency procedures

Education

High School Graduate

Tools

Epic

UA5200

St. Elizabeth website

Job description

St. Elizabeth Healthcare is seeking a front-line Call Routing and Information Resource Associate to serve as a central communications hub. You will answer calls, route inquiries to departments, and provide accurate hospital information while upholding privacy standards. The role supports MyChart access and helps during emergencies and outages.

You will use Epic and UA5200 tools, assist with directory maintenance, and support ongoing patient and staff communications in a patient-first environment.