Healthcare IT Service Desk Agent - Patient Care & Support

St. Elizabeth Healthcare; Crestview Hills (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Generous paid time off and flexible S

Job summary

St. Elizabeth Healthcare in Crestview Hills, KY seeks a frontline Call Center/Patient Information Specialist. You will answer inbound calls, route callers, and provide accurate hospital information while protecting patient privacy under HIPAA.

You’ll support MyChart access and general inquiries, assist with emergencies, maintain the directory, and contribute to reliable downtime communications. Regular 40-hour schedule.

Qualifications

• High School Graduate.
• One year experience in a customer service setting including Call Center responsibilities.
• Ability to read, understand, and follow emergency procedures.
• Customer service experience and strong communication skills.

Responsibilities

• Answer inbound calls and route callers to the appropriate department or resource.
• Provide accurate information about hospital services, hours, locations, and contact details while maintaining privacy.
• Assist patients with MyChart access and general inquiries.
• Support on-call and after-hours communication and update the telephone directory.
• Assist during emergencies and outages with established procedures.

Job description

St. Elizabeth Healthcare in Crestview Hills, KY seeks a frontline Call Center/Patient Information Specialist. You will answer inbound calls, route callers, and provide accurate hospital information while protecting patient privacy under HIPAA.

You’ll support MyChart access and general inquiries, assist with emergencies, maintain the directory, and contribute to reliable downtime communications. Regular 40-hour schedule.