Healthcare IT Service Desk Agent

SEH Saint Elizabeth Medical Center, Inc.; Crestview Hills (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage within 30 days

Generous paid time off

Employer retirement match

Tuition reimbursement

Wellness programs

Career advancement through mentorship

Job summary

St. Elizabeth Healthcare in Crestview Hills, KY is hiring a Call Center/Communications Associate to answer inbound calls, route requests, and provide patient and general information. You will assist with MyChart and connect callers to the right departments and resources in a courteous, confidential manner.

In this role you will support outages and emergencies, maintain the telephone directory, and uphold HIPAA privacy. A high school diploma and strong customer service skills are required.

Qualifications

• Answer inbound calls and route to the appropriate department.
• Provide accurate hospital information and assist with MyChart problems.
• Maintain patient privacy and HIPAA compliance during interactions.

Responsibilities

• Assist with uptime during emergencies and outages.
• Maintain and update the internal telephone directory.
• Provide courteous customer service to patients, families, and staff.

Skills

Customer service

Communication skills

Microsoft Office

Education

High School Graduate

Job description

St. Elizabeth Healthcare in Crestview Hills, KY is hiring a Call Center/Communications Associate to answer inbound calls, route requests, and provide patient and general information. You will assist with MyChart and connect callers to the right departments and resources in a courteous, confidential manner.

In this role you will support outages and emergencies, maintain the telephone directory, and uphold HIPAA privacy. A high school diploma and strong customer service skills are required.